Recommendation:
Please remember to take the cake out of the fridge at least 3 hours before enjoying it with your guests.
We recommend that the place where you celebrate be at 75 degrees to ensure that the cake is in perfect condition and does not have any type of damage.
Remember that cake are delicated and when trasporting them you must brign them yourself.
Put them in a flat place to transport them and if you are not going to eat them the same day they should go in the refrigerator
Our cakes have Wood dowels inside to h
old them straight and to prevent the from sliding off the base.
-Flowers, Ballons, messages in the base are not edible.
¡Enjoy a cake made in the Cake Factory with Love!
Allergy warning:
Our products may contain milk, eggs, peanuts, tree nuts and soy products.
*All our products must go in the refrigerator if you not going to consume them at least 3 hours before the event (Cakes, Cupcakes, Cake pops)
Delivery policy
Our delivery person will text to the number on the orden form to notify the cake is on the way.
If the cake goes to a building it will be delivered to the lobby so someone must be ready to pick it up.
Our customers must be attentive to the arrival of the cake. If this not the case, the delivery will wait 15 minutes at the location. If after this time no one arrives to pick it up the cake, the delivery must be rescheduled and paid for again by the customer.
Cancel and refund order
We do not accept order cancelations, In some cases, it may be posible to delay or change the date. We can not take responsibility for undeliverable packages due incorrect or incomplete addresses ori f the recipient was not available to receive the package.